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How to Order On-Line or Through Postal Mail
Whether you plan to use your credit card via our secure line order processor or would rather send a check or money order by snail mail, please use the order buttons to initiate your order. If you would like to place a credit card order by phone, please call us toll free at 1-(800) 844-6014.
We accept Visa, MasterCard, American Express, and Discover.
As you order each item, you will be shown a list of all your selections and their prices. You may change quantities and delete items from this list whenever you choose.
Once you have selected all the items you want, click on the "shopping cart" link located on the top of each page. When viewing the shopping cart click "Check Out." At that point you will be given several different payment options, including both secure online credit card payments and mailed-in check payments.
When you have entered the required information and are satisfied that your order is correct, either submit your order or print it out and mail it to us (address below). Please make checks payable to "Joy's Waldorf Dolls".
Shipping Rates
UPS & Priority Mail: (Continental US )
|
Order Amount |
Shipping and Handling |
|
$0 - $14.99 |
$7.00 |
|
$15.00 - $24.99 |
$9.50 |
|
$25.00 - $49.99 |
$12.00 |
|
$50.00 - $74.95 |
$13.00 |
|
$75.00 - $99.99 |
$14.00 |
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$100.00 - $149.99 |
$15.00 |
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$150.00 - $179.00 |
$16.00 |
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$180.00 - $199.00 |
$17.00 |
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$200.00 - $399.00 |
$19.00 |
Light Weight Packages/Envelopes: will ship at lower amounts $2.50 - $7.00 at our discretion. The adjusted shipping charges will not show up on your online order printout. We will correct the shipping charges here at the office as we key in all the credit card numbers and information manually.
3-Day Express: (Add) $9.00
Arrives 3rd business day after order placed on in-stock items.
Canada and International: Actual charges will apply where it exceeds our minimum shipping charges + a $3.00 Post Office Run fee. (see above table). We will correct the shipping charges here at the office as we key in all the credit card numbers and information manually. We will email you with shipping choices if much different than the posted. We favor Priority Mail International for its quickness and reliability. If you choose air letter post, we cannot insure it and are not responsible for missing or lost items in the mail.
Priority Mail: (USA, AK, HI, APO, ) SAME RATES AS ABOVE CHART
Actual charges will apply where it exceeds our minimum shipping charges (see above table).
Return Policy
We offer an unconditional money-back guarantee on any undamaged goods returned in saleable condition within 15 days of date received. The refund may not include the shipping amounts. The refund will occur within 30 days of date received merchandise.
Refund Policy
For custom dolls ordered and then cancelled after we have started on them there is a 10% cancellation fee.
Our Privacy Policy
We protect your privacy. We never rent or sell our e-mailing or mailing list. We do not share or sell any information about our customers.
About Our Secure Shopping Cart
We have tested our new secure line and shopping cart system and have been very happy with its accuracy and stability over several browser configurations. It is always a possibility, however, that some browsers may not support it fully. In that event, please contact us at:
JoysWaldorfDolls@aol.com
You may also write or phone (between 8:00am and 8:30pm Pacific Time, please):
Joy's Waldorf Dolls
7023 NE 175th St.
Kenmore, WA 98028
Voice: (800) 844-6014 or (425) 771-7099
Fax: (425) 712-0290
Thank you for visiting Joys Waldorf Dolls!!
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